About Our Animal Hospital

Home » FAQs » About Our Animal Hospital

• Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

  We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…

• Why is my veterinarian referring my pet to a specialist?

  We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…

• Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  We can send proof of vaccination to your pet’s kennel. Just let us know the fax number.

• What are your vaccination requirements for boarding?

  We require that dogs be vaccinated against rabies, distemper, parvovirus, and Bordetella (kennel cough) and that cats be vaccinated against rabies, panleukopenia (feline distemper), feline leukemia virus (FeLV), and feline…

• Do you perform at-home euthanasia?

  We don’t. However, if you would like a veterinarian to come to your home, we can suggest a reputable veterinarian who can accommodate your request.

• If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

  Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…

• I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

  We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory…

• I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

  Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…

• Why do you check my dog’s weight every time he/she comes in for a visit?

  We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…

• I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

  Yes. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room or in your car.

• 1
• 2
• Next »